Our purchase event on our e-commerce website stopped tracking suddenly from one day to the next. The weird thing is that all other events (begin_checkout, add_to_cart, add_payment_info etc) are still being tracked correctly.
I'm using Google Tag Manager and GA4 to track these eComm events on our Wordpress website.
Afaik, we didn't update anything related to either GTM or Google Analytics. I also checked for plugin updates, and turned plugins off that were updated around the time the purchase event wasn't sent anymore, but that had no effect.
Any ideas why only the purchase event might not be tracked anymore?
Related
I am using google tag manager to fire some GA4 events in parallel to existing UA events. But the GA4 events only seems to work in preview mode and not on live. While UA events are being fired in preview as well live.
I have GA4 configuration tag.
Which should get triggered everytime a cmpEvent is triggered.
I can see the events getting triggered in preview mode
But it does not get triggered on live website. I have already ruled out the usual suspects of not published gtm container etc.
Can anyone tell me, what might be wrong here. Does google analytics 4 require any special consent that i am missing.
I had the same issue, clearing my browser cookies and history for some reason allowed the GA4 tags to appear in the preview debugger.
I also previewed the version in which the GA4 tags were first published.
GTM is installed on the site, I have added the conversion linker and set to fire on all pages, and it is firing correctly.
However on my google ads, it's not detecting the tag manager. Is there a way to troubleshoot this?
I want to set up clicks tracking for button on website, implement tracking for Google Analytics and Facebook Pixel. Everything works well when testing site in Preview/Debug mode of GTM. GA and FB tracks events as planned. I Submitted version in Google Tag Manager and Published it.
Problem is following: Website tracking in normal mode doesnt work, for example website in Incognite mode is not tracked. Where in the Submit/Publish process in GTM could I have made a mistake?
Thanks for help!
Here's what I did,
Installed Google Analytics by MonsterInsighs plugin on WordPress
site.
Authenticated and Connected the plugin to use corresponding Google
Analytics Property
I have not manually inserted any tracking code on my site. I am under the impression that the tracking code insertion is (and should be) the task of MonsterInsights plugin. With that strong supposition, I cleared the cache on Site CDN and Site Server to check if the tracking code is inserted. The three verification methods I used are;
Verification through Google Tag Assistant Chrome Plugin
Verification through Google Analytics Debugger Chrome Plugin
Manual Verification by Viewing Page Source
Ther are no errors in the plugin page. None of the methods have indicated the presence of tracking code. You can have a look yourself at https://techmars.org
PS: All of these activities are very recent i.e. It has just been an hour. Does it usually take some waiting? I haven't encountered such a prerequisite anywhere.
MonsterInsights automatically adds the tracking script. It appears to have done so on your site. The only time it would require waiting is if you were to use some sort of page caching that needs to clear for new frontend output tags to show.
I'm running a site that has event tracking on various adverts on the index.htm page. This tracking had been working fine but for some reason it's now stopped! The standard analytics info is still being registered (page views etc.). I'm using exactly the same code on other pages within the site and they're working without any problems. I'm pulling my hair it over this one!!
Any ideas???
Here's an example of my tracking code (from within an anchor link):
onclick="pageTracker._trackEvent('Adverts', 'Home Page', 'AXT');"
Many thanks for your interest and pointing me in the right direction Sudar :)
I've managed to get to the bottom of it and you were right - it was the Google Analytics upgrade that has caused the problems. Google have upgraded me without advising so the Event tracking stopped working.
I've grabbed the new analytics code and have changed all the event tracking code for every advert.
This site is quite useful for generating the Event tracking code: http://www.seoweather.com/google-analytics-event-tracking-code-generator/
The way you track custom variables and events changed in Universal tracking. Did you recently upgrade your tracking code to Universal tracking (analytics.js)?