We have had this app on Firebase for over a year, and it just recently stop tracking IAPs properly.
The problem is, our ARPPU is the same value as our IAP totals from both stores. It's as if Firebase thinks the same user is making all the purchases. It's also happening to historical data as well. It doesn't matter how far back we look, the ARPPU is always the same as the total purchases. This was not always the case, it was working fine a few months ago.
Any idea how to fix this?
Related
There doesn't seem to be many resources available for troubleshooting Google Optimize. I've been using the software for a year now with no issues. Optimize experiments update with new session data once or twice a day. As of recently, every time new data comes through, Optimize will zero out the session data.
The session data here looks correct until I click into the experiment:
When I click into an experiment, you'll see the Experiment Sessions don't add up correctly. The experiment sessions were being tracked correctly last night, and they correctly added up to the total Collected Sessions.
Everything is tracking correctly until Google pulls in more data. I'm not sure what's causing this and I can't get support from their community or support team. Data was collecting fine a week ago. I haven't changed my experiment goals or how the tests are running. The only thing I've changed in that time is how many tests I'm running at the same time. I used to only run 1 test at a time, and I'm now running 3. None of the tested pages, or primary goals overlap. I do have some secondary goals that overlap. Any thoughts?
It looks like this was happening as a result of Google Analytics Goal Events being delayed. It can take 24-48 hours for website event data to come through.
I've been trying to answer this question for months with the help of colleagues and even the Firebase support, but whenever I think I finally found the answer, it doesn't make sense anymore.
I'm trying to track the revenue we are making with our Search Ads. We use Firebase, and I have several events to track this with: in_app_purchase, start_trial + one for each plan and start_subscription. Start_trial is being triggered whenever a user bought a subscription, doesn't matter if he's eligible for a trial or not. If the user is still subscribed after 7 days, the start_subscription event is being triggered.
The in_app_purchase event is tracked automatically, but afaik they track trials with the value of $0 and subscriptions without a trial with the correct $ value. When I sum up the earnings of my start_subscription event, it's less than the iAP revenue. This doesn't make sense, as the iAP revenue doesn't even track the value for users that were eligible for a trial. How do you do this? We're not allowed to have the user id in Firebase without getting a consent, so all data is anonymous. My only way therefore is to fully trust the data I have right there.
Your help is much appreciated, as I think I'm going nuts.
I have a trouble when I linked Firebase Events to Big Query.
In Firebase Analytics, I have many event .
I linked firebase with Big Query
But in Big Query, I can't see it.
How can I see it?
I tried to unlink bigquery and put it back. I tried to follow every tutorial, but there is nothing to do, my events don't appear and I don't know why
my 25 events in firebase
events that I apparently export from firebase, but they have nothing to do with those in firebase
So If somebody knows how to realy export their events from firebase it would be a pleasure :)
PS : sorry for my english, I hope I don't made too much wording mistakes
It appears that data from Firebase is exported to BigQuery when it is beyond a certain number as you can see only screenView event is getting recorded in Big Query which has a high number of event count. It takes some time for the data to accumulate and get displayed as it is not recorded in real time as Firebase. If the linking has been done properly then the data will start to show up as soon as it is beyond that number.
Analytics events are exported from Firebase to BigQuery from the moment you enable the integration. There is no way to export events from before you enabled the integration.
I have two view/profiles linked to my google analytics account. I want to fetch the hourly data for the current day, ie
start date:today
end date: today
with a few filters and dimensions.
Now I am getting the response for one view that means it is possible in google analytics, however for the other view its showing all the values as 0- this applies both to the gui and the api.
Can anyone suggest me how to enable it for the other view as well?
You cannot. Google Analytics needs some processing time. It might be that some data appears immediately, especially on small accounts, but it's not guaranteed and not a thing you can "enable" or count on.
Updated: Okay, that was a dumb answer. Still, there is a processing latency event in GA Premium. It is possible to get realtime data, but that's a different API with limited data (the core reporting API might return data, but no guarantees for that).
But I admit, since your problem is that you do not get data for the whole day yor have a different problem. But with a premium account you should be able to contact your account manager/technical support.
I've been playing with the new google analytics feature:
https://jira.sakaiproject.org/browse/SAK-25634
...and can happily report it definitely does work, albeit with one caveat, I can't get the real time dashboard to work. I know sometimes with new google analytics accounts it can take time for both the data to filter through and the real time to start to work, however, I have had my account for many weeks now and data is indeed filtering through but the real time dashboard stubbornly refuses to work.
My hunch is it's a timezone problem and the reason why it's not showing is because the timestamps on the analytics data from my sakai instance differs from my timezone set on the dashboard (therefore the data is sent but the real time dashboard does not display the data as it sees it being 6-7 hours in the future/past, for example) but I haven't played with this yet. Does anyone know how to fix this problem?
p.s. +1 for universal analytics! https://jira.sakaiproject.org/browse/SAK-28052
EDIT: I discovered there's a timezone setting in the preferences of the sakai app (accessed using your browser), as well as a "server" time displayed in the footer, both are using the correct time, so perhaps it's not that??
I set this up anayltics to test on https://qa10.longsight.com and with the sample properties on that jira it didn't work. I changed the domain to just the domain and I did get realtime stats.
For example the following did NOT work
portal.google.analytics_domain=https://qa10.longsight.com
But this did
portal.google.analytics_domain=qa10.longsight.com
This is the result from viewing it in two browsers.