Due to the nature of my website, it is very complex to get a proper attribution model, cross device tracking is complex but necessary.
I would like to know if it is possible to obtain somehow a users google+ userId whenever he visits my site.
I know there is a feature called UserId where I need to generate my own ID and track it upon a customers visit, but due to the nature of my website, there is very little probability they will log in prior to converting (Fact which will make every cross device interaction useless).
You cannot use a Google ID as the User ID in Google Analytics. The User ID must be private and non PII, i.e. Google must have no way to determine who that ID belongs to. Obviously if it's a Google-based ID, they would be able to tell pretty easily.
The relevant bit from the TOS is paragraph 7 :
You will not (and will not allow any third party to) use the Service
to track, collect or upload any data that personally identifies an
individual (such as a name, email address or billing information), or
other data which can be reasonably linked to such information by
Google.
Related
We have just linked our GA360 account to BigQuery but we noticed from the docs that the userId doesn't get exported. This is really annoying as one of our main use case was to join the userId with our CRM system.
Why is Google not exporting the userId ? Is there workaround ?
Thank you for your answers.
The solution is to create a User level custom dimension and pass your user's ID into that as well.
There's no restriction on exporting your custom dimensions, and these are exported to BigQuery.
Enjoy :)
How User-ID works
User-ID enables the association of one or more sessions (and the activity within those sessions) with a unique and persistent ID that you send to Analytics.
To implement User-ID, you must be able to generate your own unique IDs, consistently assign IDs to users, and include these IDs wherever you send data to Analytics.
For example, you could send the unique IDs generated by your own authentication system to Analytics as values for User-ID. Any engagement, like link clicks and page or screen navigation, that happen while a unique ID is assigned can be sent to Analytics and connected via User-ID.
In an Analytics implementation without the User-ID feature, a unique user is counted each time your content is accessed from a different device and each time there’s a new session. For example, a search on a phone one day, purchase on a laptop three days later, and request for customer service on a tablet a month after that are counted as three unique users in a standard Analytics implementation, even if all those actions took place while a user was signed in to an account. While you can collect data about each of those interactions and devices, you can’t determine their relevance to one another. You only see independent data points.
When you implement User-ID, you can identify related actions and devices and connect these seemingly independent data points. That same search on a phone, purchase on a laptop, and re-engagement on a tablet that previously looked like three unrelated actions on unrelated devices can now be understood as one user’s interactions with your business.
From Google analytics about the userid feature the user id is used in the background by google analytics to analyse your data.
If you want to analyse on the user id you can just add it as a custom dimension you will then be able to see it.
I am searching for a way to track user behavior on my website. I want to know if it is possible to get a table with data looking something like this:
+------+---------------+-----------------+------+---------+
| time | ip or user_id | user_session_id | link | actions |
+------+---------------+-----------------+------+---------+
(Link - where user came from)
I want to track different user actions by sessions. Is this possible using Google Analytics or I should search other tools? My site is currently set up to track events but on my Analytics account I get only the number of events that occurred. I want to track what a specific user does on my site.
tl;dr: if you must do this use Mixpanel or similar software.
Time based dimensions are already available (date, hour, minutes and datetime). "link" would be referrer. Actions in Google Analytics are basically pageviews, events and transactions, so you have that, too.
IP and user id are a big no-gos. Storing anything that that identifies a person is a violation of Googles Terms of Service and depending on your location might be a violation of national laws.And if by user_id you mean the Google Analytics feature of the same name, Google says you may set it for logged in users and have to unset it for user that log out, so by extension that means storing it in Ga would probably be a violation of their TOS.
The GA session id is not exposed via the interface. You may read it from the cookie and store it in a custom dimension (I'm not sure if this is allowed within the TOS, on the other hand GA premium customers get this via a BigQuery export in any case, so it should be allowed).
If you simply want to tell different users apart you might simply generate a string in the UUID format and store that in a custom dimension. If you want to actually identify users (by name, adress etc), well, you are not allowed to and Google will terminate your account if they find out.
Not to mention that it completely eludes why so many people want to track individual users. You must not use GA information to target individuals, and simply looking at individual user paths will not help you (I wrote an article about that, although I do not expect that this will convince you).
Google Analytics is for technical and legal reasons not a good tool for tracking individual users, if you need to do this use a software that is made for this purpose. Mixpanel is often mentioned in that context but I'm sure there are many other solutions.
Google Analytics now has UserID tracking to better track individual users across devices. Is it possible to add a tracking variable (like utm_campaign) specifying user_ID so that GA will associate those links with the user?
I'm looking for a solution that'll work even when the user isn't logged in (mainly for email link tracking).
No. Of course you can append the user id yourself and set it in your tracking code. But that would not uniquely identify a user (links get bookmarked or passed around e.g. when the email is forwareded to somebody) and someone else might end up with that id. The idea of the user id is that the CMS or CRM takes responsibilty for uniquely identifying users so we don't have to rely on the somewhat fragile client side mechanisms.
If you use it for email tracking it should IMO be enough if the user id is set in the first call of the tracking code if you have session unification enabled, so you'd just need to tag the link in the mail and read the id from there, without needing to persists the user id via the links. While I haven't tested this extensively the documentation seems clear on the point:
Session unification is a User ID setting that allows hits collected
before the User ID is assigned to be associated with the ID, so long
as those hits happen within the same session in which a specific ID
value is assigned for the first time.
Please note that the user id feature does not expose data for individual users via the interface, insofar the idea that it "better track[s] individual users" is not quite right (it will recognize users across devices but will still aggregate the data). If you want individual user you need to store the user id (or some other unique id) as custom dimension.
We're creating a flow for boarding new customers and would like to use the enhanced ecommerce tracking of universal analytics to track the boarding steps.
A single applicant fills in a form supplying information about their business and delivery addresses and such. The problem is that after the application has been submitted, the applicants need to electronically sign an agreement. There can be multiple people signing, and the person signing therefor doesn't necessarily need to be the same person that filled in the application. Is it possible to track a flow where another user/session takes over and finalizes the application?
If all participants in the application process sign in with a token - same token for all - you can set it as userID and enable session stitching - you'll need special userID view (and update your privacy policy) which will only show visits for which the userID was set and will recognize users across multiple computers, devices etc.
However this will still give you aggregated data only, so if you want to track individual users in addition to the flow you have to set the userID as a custom dimension (talk to your lawyer first, even with an anonymous ID profile building might be a privacy issue). The userID must contain nothing that would allow anybody but your own company to identify a specific user or device (no e-mail-addresses, no MAC addresses etc). Then you can pull the individual data with the custom dimension as key and match it with your CRM data.
No guarantees, but that seems the closest you can get to your requirements using GA.
I have a website that allows people to create an account (that is the conversion I wish to track).
I wish to know where a specific person is coming from. I have google analytics installed and have set up the registration page as a goal, but the reporting tells me traffic sources as an aggregated pie chart. It doesn't report down to the user account level to say that 'person with email xyz' came from 'facebook' for example.
What custom variables or mark up would I need to add to GA to report at that detailed level, if that is at all possible?
Otherwise, I will just have to record the first http_referer in a cookie and stick it in a database during the registration process.
Any advice?
Firstly I must ask you, how actionable do you think it is to look at data at that granular of a level? Finding out what % of people who registered came from facebook or some other place is actionable, because it helps you do things like determine where to focus marketing efforts. But individual users? How is this actionable to you? (hint: it's not)
However, if you are still determined to know this, you should first note that it is against Google's ToS to record personally identifiable data both directly (recording the actual value in GA) or indirectly (e.g. - recording a unique id that you can use to tie to personal info stored within your own system). If this is something you don't want to risk, I suggest moving to another analytics tool that does not have this sort of thing in their ToS (e.g. Adobe SiteCatalyst, which costs money, or perhaps you may instead prefer to choose an "in-house" approach, like Piwik)
If you are still determined to follow through with this and hope not to get caught or whatever, Google Analytics doesn't record data like what info a visitor filled out in a form (like their email address) unless you populate that data in a custom field/dimension/metric/event to be sent along with the request. Usually you would populate this on the form "thank you" page (which is usually the same page you use as your goal url or goal event if you're popping and using an event for your goal). So you would populate the email address in one of those custom variables and then have it as a dimension to break down the http referrer by.