Retrieve theme from WordPress Store - css

Good morning,
I have a new client who has been working with an overseas developer and they seem to have simply disappeared. We have tried numerous times to contact them, and I am thinking it is possible something happened to them personally as the site they were working on for the client is still up - and they're nowhere to be found.
The goal was to continue the work they started, as it does seem somewhat extensive - rather than starting fresh. I understand this may sound ridiculous, and apologize for wasting everyone's time if this is simply impossible..
Premise: the site uses wordpress, with the woo-commerce plugin installed - both of which I've used in the past. I have a new wordpress blog and woo-commerce setup for the "new site".
I've been unable to successfully retrieve whatever custom CSS they've written for this, and have really only been able to retrieve the rendered code.
Underlying question:Does anyone have any suggestions for retrieving what has been done on this site, or somehow extracting the work as a theme? We have zero ability to log in to this site via FTP or via the wordpress login. My guess is that I'll have to start the project over from scratch, which naturally would be very disappointing to the client as I am trying to save them some money.
Site in question: http://olshop.filgap.com // http://olshop.filgap.com/shop

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Of course, it is better to have more details. But if this happened without any actions from your side, I would agree with Michela - it could be some malware on your website.
If you don't know what's going on under the hood, it is hard to cleanup the website completely.
As a first action, I can recommend you to check if your hosting provider have any backups for the website. It is possible that you will be able to restore to the point when the website was clean.
To clean the website by yourself, you can use various Malware Scanner plugins, like Wordfence or other specific. They can check for changes inside Wordpress core or standard repositories + they can check for strange, vulnerable and malicious parts of code. But be careful - if you have some custom code, it is better to check it with the code author.
If you'll be able to cleanup the website, I will highly recommend to go harden the website security. Some classic recommendations may be found in the official documentation - https://wordpress.org/support/article/hardening-wordpress/.

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In short, for transfer you need to create a simple plugin which will take all require info from Joomla (articles, users, etc.) and inject it into Wordpress database, converting prior to that, if necessary.
And no, you CAN NOT do this on 24/7 running site. Don't even think about it. Duplicate your site, convert its database to WordPress, check, that everything works properly, and only then put it online.
It's not an easy process and it requires some knowledge. Even if some kind of Joomla-Wordpress converter exists, you'll have a lot of things messed 100% guaranteed. I've made a lot of transfers in my life, so I'm pretty sure of it.
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There was a time when it went very vulnerable and the website was attacked (a massive crash occurred to the site) ever since the website has never been normal every again. It is extremely slow to download sometimes there are some error messages 503 We have securely monitoring the website, have the wordpress and every plugin updated to the latest version or even delete the one without the recent updates but it seems not enough because if you access the website now you will feel that it's extremely slow.
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