I am hoping to apply process mining to our Incident data. Is there a table / view where Remedy would store raw event data? The data I am looking for would be in the format of incident number, timestamp, and action taken on a ticket (ie. submitted, assigned to A, marked as resolved, etc).
The closest I was able to come to this data was via ODBC from HPD_HelpDeskAssignmentLogJoin. Unfortunately, there are no time stamps here, and seems the data is fairly limited in general.
Could I please ask you where I would be able to find raw event data?
If any one could please shed some light on this that would be greatly appreciated. Thank you!
Not sure how I missed that but seems that much of the information I am looking for can be found here: HPD:HelpDesk_AuditLogSystem.
Related
I am working on a project to extract Master Data from a Database that gathers data from many departments, and this should be done using Talend.
I did some researches to understand what is Master Data exactly and I have some modest experience in working with Talend, the problem is how to detect unchangeable data (Master Data) ?
I can check dates, but what dates exactly? taking example of a sales department, I work based on order date or delivery date and see if the columns keep their values for a long time, but that doesn't sounds right because:
First of all, the values can be updated but not dates.
Secondly, this rule will work only if the database deals with transactions, but if a column has a distinct values this solution won't work, even though if it is a Master Data.
It is easy to deal with it manually and analyze type of column and then decide if it is a master data or not, but this process should be automated.
I hope my idea is clear and I did clarify the problem I am facing, any peace of advise can really help me a lot, if you have any other method in mind which is better, be my guest!
Hope you have a great day and help me with the problem
I am trying to recreate AP aging through ODBC. Everything is working fine except the Journal transactions.
In Netsuite Saved searches there is a field remainingamount which is not available in connection schema for some reason. We have tried to conctact Netsuite directly but still got no any feedback from them.
There is a field foreignamountunpaid/foreignamountunused in transactionline table I am trying to use right now. And with bills and Expense reports it's working totaly fine.
However, for no reason we have some problems with some of JEs. In some of them there is null value when in the Saved search there is a value for that line.
I tried to analyse why this is happening but it's look totaly random.
So, do you by any chance know if there is a better field for amount remaining I could use throug ODBC connection? Or why some of JEs have null values in those fields foreignamountunpaid/foreignamountunused ?
Thank you in advance.
Found the way to make it work
nvl(nvl(transactionline.foreignamountunpaid, -transactionline.foreignpaymentamountunused),-transactionline.foreignamount)
this column in sql gives you desired result
I created a assistant to configure a device, each step makes an entry in the corresponding table in the database. So far so good. The problem that I consider is, if the most efficient way, because when I cancel the assistant, the data still stored are not deleted, and do not want this to happen, I want the assistant is canceled, these data are not stored, or are removed. Someone tells me the right way to create an efficient assistant? Thanks greetings.
Thanks greetings.
I've been testing beanstalkd today and I am wondering is there anyway possible to make job data unique on beanstald tube? In other words, is it possible to make the tube have only unique values? If no, maybe someone could suggest me similar MQ system which have this feature.
Thank you in advance for your answers!
Well what you are looking for is a SET and not a QUEUE.
Sets doesn not allow duplicate members.
Redis has Sorted Sets if you want to keep an order as in the queue
You can achieve what you want with Redis, read about Data types here:
http://redis.io/topics/data-types
I need to mark the first(earliest) 10 entries in my table as '1'. How to do this?
I read about query.setRange(0,10) option. I just want to confirm whether this setRange option without any sort applied retrieves the earliest 10 entities of a table?
I don't want to save any date and time to measure this.
If you have some other simpler way to do this, please advise.
Thanks,
Karthick.
You should never count on a database (no matter which one) to sort results without explicitly requesting a specific order. Even if datastore returns the earliest entities, it might change in the future and your software will stop working.