CSS3 effects only work in some Internet Explorers - css

I just had a client tell me that CSS3 styles and effects are not working on some Internet Explorers and in some they work fine. They are all IE 10 which is why I am at a loss. How could this work in some IE 10 and not others? The machines I am on they all work fine but I used teamviewer to see the problem and it is in fact not working on this particular IE 10.
The main problem is the main nav links "products", "support" and "community" all have drop downs. These drop downs work fine in every browser except for some machines my client tested in IE 10. This page here is what I am attaching screen shots of
Here in this screen shot (taken using teamviewer) you can see how the down arrows are missing after the text (the arrows are a webfont), and the drop downs do not appear.
Here is a screen shot of how it should look : You see the webfont icons (down arrows) and the drop down appear on rollover.
The css files are HERE and HERE
Any help would be greatly appreciated, I just cannot figure this out.
Thank You!

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CSS Drop Shadow Breaks on Mobile | Next.js

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Regards.
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