I'm asking if anyone is having the same problem as I currently am and if they can help. Currently, for the past 5 days or so, The Google Analytics E-commerce section has not been recoding any payments or revenue when in the back end we know it is happening.
This started when the client added Facebook pixel to the website but was reassured that their IT team did not touch any of the tracking codes for the rest of the website.
Below is the graph of when E-commerce stopped tracking.
I have double-checked the entire flow and double-check the tracking codes to the entire website. But this still hasn't shown what the problem could be.
Any help would be appreciated and has this ever happened to any of you guys as well? This has only happened once about 2 years ago (same client) when E-Commcerce tracking just stopped without a reason and came back about a month after.
Is the tracking hardcoded on the site or are you using Tag Manager?
My guess is the pixel broke some code, I don't know if the GA hardcoded or the dataLayer.
Do a test transaction, on the confirmation page do the following: Right Click on the site > Inspect > Console
Check if you get error, could you paste them here?
Also if you're using GTM, can you type 'dataLayer' on the confirmation page. It should return something.
This is just to understand the problem. I need more info to give you a solution.
Related
We are having an issue with our tracking on www.x3tradesmen.com where a Google Tag Manager tag is firing way too many times and we cannot determine why...
We only have one website event tag linked to Google Analytics called Form Submit and typically we would receive between 2-10 Form Submit events per day at the most, however, recently we have noticed that the tag is firing 1000's of times sporadically and we cannot pinpoint the issue. We have also noticed that our users have drastically increased for short time periods (minutes/hours). We typically only get 40-80 users per day on our website but we saw a massive spike of around 400 users in less than one hour once.
We recently added the facebook pixel via GTM and that is really the only change that we have made and now we are seeing these issues. Does anyone know of any common reasons to why this would be behaving this way or can anyone see any major issues with our implementation of GA or GTM on our website that would cause this?
I know this information is vague, so please let me know if there is specific information that would help identify the issue.
Thanks in advance!
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I presume it is the FB pixel - Facebook automatically collects information in addition to what you have configured yourself and uses post/submit events to send them. You can disable that behaviour as per documentation and see if it makes a difference:
Automatic Configuration
The Facebook pixel will send button click and
page metadata (such as data structured according to Opengraph or
Schema.org formats) from your website to improve your ads delivery and
measurement and automate your pixel setup. To configure the Facebook
Pixel to not send this additional information, in the Facebook Pixel
Base code, add fbq('set', 'autoConfig', 'false', '')
above the init call.
I had a similar issue where suddenly additional submit events turned up in the GTM preview pane that I finally tracked down to FB, so there is a good chance that yours is the same problem.
So since a few days my bounce rate dropped massively in Analytics. I found out the Google Tag Assistant records 3 Analytics Tags on the website, which apparently is a big reason why GA suddenly drops the bounce rate, but I can't figure out why. The URL is: https://www.krant.nl/abonnement/hp/index.html
Since I tried about everything, went back to the version where it still worked, still no luck. I also can't seem to find any weird things in the website code itself.
I hope the question is clear, if I need to provide any more information please let me know.
In your website it's firing Universal Analytics 3 times because you are using https://vwo.com/. If you will delete it, it will fix problem
I have an issue that's happened since we replaced the UA code with GTM and now run everything through tag manager.
Everything was working fine with analytics using plain UA. We could see ecommerce, user journeys etc all in one sessions however last October we changed to GTM. Initially we left the UA ecommerce code in place as our Devs did not have the capacity at the time to replace that.
That cause an issue where everything after a certain page become a new session. I tried setting the tracker name in GTM to blank, which I've been told fixes the solution, but still 90% of those who gave (It's a charity) would start a new session one a process giving page. Note: There are about 10% who appear not to be affected.
We then thought it might be because the GTM code and the UA code wouldn't accept each other as the same session, so we recently removed the UA ecommerce code and replaced it with GTM.
This broke the ecommerce altogether and I only managed to fix that yesterday. We also had some virtual page views for checkout journey which were also only fixed yesterday but were working fine on UA until we implemented GTM.
The issue seems to be that at the last virtual page on the form people are having their session ended. Then there's this processing page and then the thankyou page with the ecommerce code on.
I have looked through the user journeys prior to us having GTM and I cannot see any pages in that journey which I can't see currently (by this I mean I don't think there are any other pages that I should be making sure have GTM code on and thus breaking the journey in two) but even if there were, sure since GA sessions last 30 mins, it shouldn't necessarily matter if there were a phantom page.
Should I be setting the Tracker ID to blank again? I'm at a loss as I've been fixing all these problems since October and my brain has melted.
Edit: After a bit more research it looks like secure trading might be the issue. Does anyone know how to overide secure trading making a new referrer and keeping the sessions the same?
I have a Gravity Form with a text confirmation page, not a redirect confirmation. I would like to track this form through Google Tag Manager to display a goal conversion in Google Analytics (Universal Analytics).
I've followed the steps here: http://www.notesonclick.com/blog/gravity-form-event-tracking-via-tag-manager/
No conversions are being recorded. However when using GTM-debug mode, all the triggers are firing, even the gform.submit.success tag is being fired after clicking the submit button.
Could someone please help?
We've had the same issue. The only way we've been able to get GTM to record conversions is to remove validation. We'd rather it validate, but we haven't found any other workarounds.
I have implement that code in multiple site and it is working fine, Since you are not getting conversion then there might be issue with form Goal Creation in google analytics. or some time i have noticed this things happening when google analytics have been implement directly on the site and event tracking setup through tag manager..
if you still need some more help leave comment in comment box of same blog
I saw the excellent and elegant solution by Dinesh but was not able to implement it on the site I was working with. I put a hack together that work correctly. For detailed instructions, please see here.
http://www.albanyanalytics.com/2018/03/gravity-form-tracking-with-google-tag.html
I've been all over google and SO looking for answers here. I've checked code against google's tracking code suggestions and I've even tested with their sample code. But I cannot get the events to be properly tracked in Google Analytics. My code has been live on the site for some time (~ a month), so this should have overcome any lag on the reports there.
I'm using analytics, the async version, which works fine for page tracking and other 'normal' features. Trying to set up event tracking, I followed the example, and waited a week. Still nothing. I've been debugging and I'm not having any of the 'normal' problems (as far as I can see).
So:
Example tracking code fired:
Play
This triggers an event, which according to ga_debug.js, is fired successfully. Checking the network panel I can see the request and _umt.gif returns status 200.
I've checked the request string in there. All seems good.
But checking GA, there is nothing in the reports. But when you go to GA Realtime > Events, you can see the events being fired!?
I can trigger the events on page or fire them from the console and corresponding events show up in the realtime section, but they have no data (Category, Action or Label).
This is odd, that even firing Google's own example code nothing is showing up.
If anyone has any ideas of where to start debugging for this (or has experience of anything similar), it would be great to hear.
I have been struggling with this issue for three days. I know this thread is old, but I stumbled upon it during my searching. I wanted to post what my personal resolution was in case someone else comes across this.
My Solution:
Here is where I finally found it:
https://developers.google.com/analytics/devguides/collection/gajs/gaTrackingCustomVariables
Under: "Using Custom Variables" > "Traditional (ga.js) Snippet" (We are using the ga.js still... for now.)
I had a similar problem and ran into this issue:
https://issuetracker.google.com/issues/35353093
In summary, I was setting the userId property via below. Removing that started historical tracking for me.
ga('set', 'userId', username);
This question gets asked a lot and the answer is almost always "Google Analytics standard SLA is 24 hours". The logs are processed in batch behind the scenes. At peak times, this takes a while.
It can take up to 24 hours for the Google Analytics servers to update -- Source: Google Documentation - Check your web tracking code setup