I'm using MVC to manage the BMC ticket raise and resolve. However for certain groups there are additional fields that opens up after choosing the type of change as 'Resolved'
I tried input values to those fields but still I'm not able to resolve the incident.
Below is the code used,
StagingRequest.Incident_Nature = "NA";
StagingRequest.Network_Infrastructure = "NA";
StagingRequest.Incident_Element = "NA";
String ss = _WS1.HelpDesk_Modify(_AI1, StagingRequest.Incident_Number, StagingRequest.Type_of_Change, StagingRequest.Status_Reason, StagingRequest.Group_Name, StagingRequest.Assignee_Login_ID, StagingRequest.Resolution, StagingRequest.Incident_Nature, StagingRequest.Network_Infrastructure, StagingRequest.Incident_Element, StagingRequest.WorkLog_SupportDiary, StagingRequest.Work_Info_Notes, StagingRequest.Expiry_Date);
Note that I tried entering the actual dropdown values in those 3 fields still the same error "Unable to Modify :ERROR (100000308): ; Please choose the value for the following fields before resolving the ticket; 'Incident Nature', 'Network Infrastructure' and 'Incident Element'. "
The other groups for which additional fields is not required worked with the below code,
String ss = _WS1.HelpDesk_Modify(_AI1, StagingRequest.Incident_Number, StagingRequest.Type_of_Change, StagingRequest.Status_Reason, StagingRequest.Group_Name, StagingRequest.Assignee_Login_ID, StagingRequest.Resolution, null, StagingRequest.Cause_for_SLA_Violation, StagingRequest.SLA_Comments, StagingRequest.WorkLog_SupportDiary, StagingRequest.Work_Info_Notes, StagingRequest.Expiry_Date);
Analysis the the difference in group in Remedy. Some groups are differently customized in remedy while resolving the incidents
Related
I have new table. In which I created two new fields
1) Name --> Dimension, EDT--> DimensionDynamicAccount
2) Name --> AccountType, EDT--> LedgerJournalACType
Now I want look up same as in "LedgerJournalTransDaily" form. i.e When Accounttype == Ledger then Lookup from LedgerAccount
When Accounttype == Customer then Lookup from CustTable.
For This I have followed the step in Page 19 in white paper"Implementing_the_Account_and_Financial_Dimensions_Framework_AX2012" which you find here: http://download.microsoft.com/download/4/e/3/4e36b655-568e-4d4a-b161-152b28baaf30/implementing_the_account_and_financial_dimensions_framework_ax2012.pdf
Always when i go into my form, the error message "Argument to method getFieldValue out of range." is shown.
So i set an debug point in "loadSegments" in the row "ledgerDimAccContr.parmControl(this);"
i run into this method and there is a line "if(this.isNonLedgerAccount())" and when i step into this method the call "DimensionHierarchyType hierarchyType = this.getHierarchyType();" throws the error.
Have anybody a idea how to solve this?
You can find my Code here: https://community.dynamics.com/ax/f/33/t/231980
BG James
Using this:
var NewComm = CRM.CreateRecord("Communication");
NewComm("Comm_ChannelId") = Request.Form("chanId");
NewComm("Comm_Type") = "Appointment";
NewComm("Comm_DateTime") = Request.Form("initialHour");
NewComm.SaveChanges()
I can see in the DDBB that the Communication is created
Just for testing (and to see if it needs a Comm_Link row to be able to show), i updated some row in the Comm_Link table (CmLi_Comm_CommunicationId column) to the ID equals to the Communication i just created, but still i do not see my Comm when clicking in My Calender
There is somethgin else i need to do?
There are certain fields that are required for security, namely Team (Channel) fields and Territory (Secterr) fields.
With Communications, you also need to make sure there are other default fields, as Communicationa are often filtered.
For example, Communication lists are filtered by the Status field = Pending by default, so make sure the comm_status field is set.
Also, all Communications generally have an Action (comm_action) and some other fields.
We advise setting the following fields, in addition to those you have already set:
NewComm("comm_status") = 'Pending';
NewComm("comm_action") = 'Meeting';
NewComm("comm_secterr") = *A Territory Id*;
NewComm("comm_subject") = 'A Subject';
NewComm("Comm_ToDateTime") = *End Date/Time*;
NewCommLink("cmli_comm_userid") = *The User Id*;
NewCommLink("cmli_comm_communicationid") = *The Communication Id*;
NewCommLink("cmli_comm_personid") = *The Person Id if required*;
NewCommLink("cmli_comm_companyid") = *The Company Id if required*;
Hope that helps!
Six Ticks Support
I have the following code which is meant to programmatically assign relation values to a custom content type.
publications = # some data
catalog = getToolByName(context, 'portal_catalog')
for pub in publications:
if pub['custom_id']:
results = catalog(custom_id=pub['custom_id'])
if len(results) == 1:
obj = results[0].getObject()
measures = []
for m in pub['measure']:
if m in context.objectIds():
m_id = intids.getId(context[m])
relation = RelationValue(m_id)
measures.append(relation)
obj.measures = measures
obj.reindexObject()
notify(ObjectModifiedEvent(obj))
Snippet of schema for custom content type
measures = RelationList(
title=_(u'Measure(s)'),
required=False,
value_type=RelationChoice(title=_(u'Measure'),
source=ObjPathSourceBinder(object_provides='foo.bar.interfaces.measure.IMeasure')),
)
When I run my script everything looks good. The problem is when my template for the custom content tries to call "pub/from_object/absolute_url" the value is blank - only after a restart. Interestingly, I can get other attributes of pub/from_object after a restart, just not it's URL.
from_object retrieves the referencing object from the relation catalog, but doesn't put the object back in its proper Acquisition chain. See http://docs.plone.org/external/plone.app.dexterity/docs/advanced/references.html#back-references for a way to do it that should work.
LATEST UPDATE: Issue answered here. Some one else at stackoverflow had a similar issue and it was resolved. Solution provided for convenience. This is the line of code I was missing:
comboHeaderColumn.useLabelFunctionForFilterCompare = true;
that line is followed by these:
comboHeaderColumn.filterComboBoxBuildFromGrid = true;
comboHeaderColumn.labelFunction = formatState;
where formatState is a local method that formats the data for the combobox.
UPDATE: I've now got the combobox's loading with the correct data, but when I select a value nothing happens. The combo boxes load only data that is in the column, and when you select a value in the combobox, it's supposed to filter the rows on that value. It doesn't.
Thanks for looking. I'm having trouble getting multiple filters to work in Flex in Flash Builder 4 using the ExtendedDataGrid and ComboBox's. Here is an image of part of the grid:
The User Name and City filter properly if you type text into the box's above the column header and the Request Date lets you select date ranges if you click on the Custom bar, but the Request Reason and State ComboBoxes do not list anything. I've created them using comboHeaderColumn.filterComboBoxBuildFromGrid = true; but all it does is put "[object Object]" as the only other selection under All.
I've used this article but it will only allow you to use a single filter for the entire grid.
My finished grid will have about 20 columns and from 20,000 to 450,000 rows of data so the filters are really important and I'll need more than one.
The code is very straight forward and loops through all the returned data and if the column is identified as a filter column it does this:
comboHeaderColumn.filterComboBoxDataProvider = codeValuePairs;
comboHeaderColumn.filterComboBoxLabelField = "Value";
comboHeaderColumn.filterControl = "ComboBox";
comboHeaderColumn.filterOperation = FilterExpression.FILTER_OPERATION_TYPE_EQUALS;
comboHeaderColumn.headerText = ac.Header;
comboHeaderColumn.dataField = ac.Name;
if( ac.Header == "State" || ac.Header == "Request Reason" )
{
comboHeaderColumn.filterComboBoxBuildFromGrid = true;
}
ProfileDataColumns.push(comboHeaderColumn);
This creates 2 entries in the combo box: All and [object Object]
What am I missing??? Anyway, after half a day searching I decided to reach out.
Any suggestions or direction to an article would be very much appreciated.
Thanks.
I'm having trouble retrieving a filtered list from google app engine datastore (using python for server side). My data entity is defined as the following
class Course_Table(db.Model):
course_name = db.StringProperty(required=True, indexed=True)
....
head_tags_1=db.ListProperty(db.Key)
So the head_tags_1 property is a list of keys (which are the keys to a different entity called Headings_1).
I'm in the Handler below to spin through my Course_Table entity to filter the courses that have a particular Headings_1 key as a member of the head_tags_1 property. However, it doesn't seem like it is retrieving anything when I know there is data there to fulfill the request since it never displays the logs below when I go back to iterate through the results of my query (below). Any ideas of what I'm doing wrong?
def get(self,level_num,h_key):
path = []
if level_num == "1":
q = Course_Table.all().filter("head_tags_1 =", h_key)
for each in q:
logging.info('going through courses with this heading name')
logging.info("course name filtered is %s ", each.course_name)
MANY MANY THANK YOUS
I assume h_key is key of headings_1, since head_tags_1 is a list, I believe what you need is IN operator. https://developers.google.com/appengine/docs/python/datastore/queries
Note: your indentation inside the for loop does not seem correct.
My bad apparently '=' for list is already check membership. Using = to check membership is working for me, can you make sure h_key is really a datastore key class?
Here is my example, the first get produces result, where the 2nd one is not
import webapp2 from google.appengine.ext import db
class Greeting(db.Model):
author = db.StringProperty()
x = db.ListProperty(db.Key)
class C(db.Model): name = db.StringProperty()
class MainPage(webapp2.RequestHandler):
def get(self):
ckey = db.Key.from_path('C', 'abc')
dkey = db.Key.from_path('C', 'def')
ekey = db.Key.from_path('C', 'ghi')
Greeting(author='xxx', x=[ckey, dkey]).put()
x = Greeting.all().filter('x =',ckey).get()
self.response.write(x and x.author or 'None')
x = Greeting.all().filter('x =',ekey).get()
self.response.write(x and x.author or 'None')
app = webapp2.WSGIApplication([('/', MainPage)],
debug=True)