I need to connect the called party to another destination on an Asterisk.
Simple situation:
Inbound call is coming in, answered, welcome prompt, gets connected by the DIAL command to destination 1 (agent 1st level support).
Agent 1st level has to consult agent 2nd level, while inbound call is on hold/parked. In some situations the inbound call then has to be connected to the 2nd level agent.
Any idea how I can control the call to the called party (agent 1st level)? Isn't it just a call transfer situation with a conversation between the forwarding and the second destination?
I am using phpagi so I can send all commands from php scripts - but it doesn't make any difference to dialplan commands.
Thank you for your ideas and help
Kim
You can't do that from AGI, becuase it have no control while in Dial command
You can use transfer from softphone or AMI action Redirect.
Related
I want to setup and IVR Menu i mean if a user calls to a particular GSM Number then the number should be redirected to Asterisk Server and the user needs to Get IVR Menu
I am using VoiceBlue Next firmware version 1.31.1.34.1 inserted working SIM Card
If i make a call to that particular number i am able to accept call,reject call and other options from VoiceBlueNext Web Interface.
I have made a SIP account in pjsip.conf file and created and extension as 100 in extensions.conf but unable to transfer the call to Asterisk Server
In asterisk server are there any other files to be changed or any settings in VoiceBlue Next
There are not many details to understand your scenario, I have not used VoiceBlue but on Asterisk if you want to receive calls, from your VoiceBlue or any other provider. You have to do two things, one you have to register this peer to allow receive calls, or you can also set allowguest=yes(but very dangerous anyone can send you calls) or add peers at end of pjsip.conf file as little secure way.
Next, you need to add dialplan, suppose if you get any number _X will be any number, now you can put Dial your extension to receive any number from the provider.
As for sip client to call out you have to register peer and both must be in the same context.
Sending outgoing calls, now if you call any number beginning 6 and 7 they will be forwarded to VoiceBlue
exten=>_6XXXXXXXX,1,Dial(SIP/${EXTEN:0}#10.0.0.20,,r)
exten=>_7XXXXXXXX,1,Dial(SIP/${EXTEN:0}#10.0.0.20,,r)
for incoming please add following in your pjsip.conf
[VoiceBlueNext]
type=peer
host=10.0.0.20
username=voiceblue
secret=password
fromdomain=10.0.0.20
and in same file on top put following general section
[general]
port = 5060
bindaddr = 0.0.0.0
allowgues=no
context = sip
disallow=all
allow=ulaw
Notice I allowguest = no , so you must provide peer VoiceBlue peer information to receive calls, but if you want to test, make it yes and you will get calls without any security.
Problem: My main issue is that when I “REGISTER” a client via Kamailio, and I attempt to “Dial” a different endpoint within an Asterisk Dial Plan, Asterisk throws an error stating that the endpoint (the number I am dialing via “Dial”) is not registered or reachable. However, commands like “Playback” do work correctly for the client I “REGISTERED” via Kamailio.
E.g. I register client 10001 in Kamailio, I then register another client 10002 in Kamalio; both 10001 and 10002 can exercise an Asterisk Dial Plan which will play videos/audio (No Problem). But, now I want 10001 to Call (Dial) 10002; it is at this point that Asterisk throws the error “10002 is not registered or reachable”.
I have tried many of the suggestion on many different help boards (several times) but I am still unable to forward a registration from Kamailio to Asterisk.
With my current Kamailio configuration (I do use dispatching), I see , via tcpdump, Asterisk receiving a “REGISTER” request, and Asterisk sends back the “unauthorized” as expected, however, Kamailio does not re-send the “REGISTER” as is customary. I am not sure of the next step to take, but I feel I have a couple of options.
- I can continue to try and figure out why Kamailio is not sending the second “REGISTER” (I have not yet been able to figure this out).
- Tell Asterisk to not require authentication. (I am using pjsip and do not know how to not require authentication in Asterisk when the request is from Kamailio).
I have put a lot of time into this one, and I am at a sticking point. Any help or suggestions would be very much appreciated.
Thank you,
Kamailio is proxy. It SHOULD NOT do send second register unless you EXPLICTLY ask it do that in dialplan.
Dispatcher module is fast processing module. It should not do for you all staff, it just give you suggestion for dispatch.
You should not do check on asterisk for registration, you have send request to kamailio, and kamailio SHOULD do that work(it do much faster and HAVE info).
Main issue is:
asterisk main goal - give easy to understand platform for begginers. So anyone can get working pbx for free. It work on top level, with calls.
kamailio main goal is PERFOMANCE. It is not for begginer, you need have solid understanding of sip protocol, not just know that you want call. You have define what to do on packets level.
I have a java stasis application on Asterisk 14 using ari4java. It mostly works great. I am now trying to receive an external call and relay it back out. I do following
Incoming call enters Stasis
Create bridge
Add first call(channel) to bridge
Create channel
Add second channel to bridge
Dial( secondChID, "Local/2601", 30)
No matter what I try, the second outbound call gets the callerID of the first inbound call. That is actually OK for many calls, but in this case I want to set another callerId.
Before Dial() I have tried to setChannelVar(CALLERID(num)) and this value I can see in all events coming from Asterisk. But once the SIP call is placed, no sign of my callerID.
I doubt it is the ari4java doing anything wrong as I see the callerID in all the "dial" events. I thought I could force a callerID in sip.conf, but unable to do that too.
I have a toll free DID that users call to access my PBX service on an Asterisk box. The problem is; this DID comes only with a single channel so the system can only receive one call at a time. My initial idea was to simply get the caller ID of the incoming call, disconnect the caller and issue an automated call back to him to proceed with the call. This would free up my toll free number but could be confusing for the caller of course and also, there are issues where the caller calls from behind an extension. The best solution would be to somehow seemlessly switch the call to an outgoing trunk to reconnect the caller but now using my SIP trunk.
My question is; is there a way to do this in Asterisk (or I guess, does SIP somehow allow such operation)?
Thanks in advance.
That is called "callback".
Yes, you can do it. No, asterisk have no internal way do that and no way do it not noticable for user.
I am looking this use case scenario for Asterisk. I am using v 1.8 running a Centos 6.4 Linux distribution.
1.An outbound call is initiated via Asterisk
2.Both the internal extension as well as the outbound call-phone starts to ring.
The first person to pick up (either the internal extension or outbound call-phone) will
hear the a pre recorded message to hold as the call is being connected to the other user
i.e: If outbound call-phone picks up first then he will be asked to hold the line while the call is being connected to internal-phone user.
Any inputs?
My suggestion is almost the same but a little different:
Setup a dynamic meetme room changing the only-person message to "please hold..."
Setup booth calls at same time to destination numbers and set the originate command application parameter as meetme
Create 2 calls
http://www.voip-info.org/wiki/view/Asterisk+auto-dial+out
After connect use bridge command or conference room.
http://www.voip-info.org/wiki/view/Asterisk+cmd+MeetMe