Quectel EC20 LTE Module doesnt show me incoming call or sms - gsm

I'm using a LTE Module QUECTEL EC20 of this model connected to my Arduino as software Serial monitor and AT Commands directly, I can communicate perfectly with the Module, I get answer OK, Signal, IMEI, and a lot of commands with any problem.
Quectel ec20
I have tone and I can answer the incoming call with ATA or hang up a call.
I'have tried changing the baud rate from 115200 to 19200 and 9600
I check all these commands:
AT+CLIP=1
AT+CREG=1
AT+COPS?
Everything look perfect but I dont get incomming data in my serial when I call or send a sms.
I have experience with SIM800, SIM5320, SIM7600 of SIMCOM brand working perfectly, But this is my first time trying this model and I have a lot of 5, I tried with all.
I have like one week looking information and trying but without success.
Thanks in advance.

Finally I had to contact to QUECTEL support and they responded very kindly and fast.
They suggest to add this at command to change the port of data delivery.
at+qurccfg="urcport","uart1"
after that! finally it start working perfectly. If any need extra help please contact me. Thanks

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On connecting to 3.3V, the serial monitor does not display any 'print' data command, but surprisingly it starts responding on interchanging 7 and 8 pins.
When I remove both CE and CSN connections from Arduino, the serial monitor shows some sends and receives.
I am confused why this happens, and why there is no response on serial monitor when I connect exactly the way documentation says.
please let me know if you need additional information.
there is lack of talent on this site. the answers are not upto the point, people post conflicting responses. I always have to post to other forums to confirm it. I have stopped using this forum.
half knowledge is dangerous thing.

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I'm working on an Arduino Uno + ESP8266 project.
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Arduino - Computer serial communication for debugging
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Attempt Note:
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After a considerable effort to stabilize the circuit, I switched to NodeMCU and got the system working perfectly. I assume that ESP8266 alone is somehow not robust enough without other components, which I unfortunately have no knowledge on.
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I'm kinda new to this forum.
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I recently completed this project with my Arduino (a fairly new hobby for me):
http://www.instructables.com/id/Make-a-24X6-LED-matrix/?ALLSTEPS
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Hope this help you.

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