Hostgator sub-domain not working - wordpress

Introduction
I'm new to hostgator and multisites, and my client has an account in hostgator, using the plan that you can have multisites.
The account already have a site "yyy.com" made by some other programmer that they don't work with anymore.
I need do develop a new site for them, hosted in that account, they dont have a domain for it yet, then i tried to create a subdomain on hostgator like xxx.yyy.com, but even waiting 8 hours i cant acess the subdomain, i want to install wordpress in it, to start developing the site.
Techinical Information
The yyy site is in: /home/username/public_html
The xxx subdomain is in /home/username/public_html/xxx.com
I used the "add subdomain" tool and softaculous app installer to install wordpress in that subdomain.
I think that the programmer of yyy.com used magento
QUESTION
What i'm doing wrong and how can i get it right?
(As a standard: sorry for english errors, its not my native language)

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Note:
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