In the Acquisition tab:
New Users is appearing as expected.
But Users is appearing as 0.
All is fine in the Audience tab.
Any ideas why this might be happening?
Screenshot:
https://i.imgur.com/Gu7iWgm.jpg
Issue resolved itself after 48 hours.. Possible caching issue?
Related
I'm asking if anyone is having the same problem as I currently am and if they can help. Currently, for the past 5 days or so, The Google Analytics E-commerce section has not been recoding any payments or revenue when in the back end we know it is happening.
This started when the client added Facebook pixel to the website but was reassured that their IT team did not touch any of the tracking codes for the rest of the website.
Below is the graph of when E-commerce stopped tracking.
I have double-checked the entire flow and double-check the tracking codes to the entire website. But this still hasn't shown what the problem could be.
Any help would be appreciated and has this ever happened to any of you guys as well? This has only happened once about 2 years ago (same client) when E-Commcerce tracking just stopped without a reason and came back about a month after.
Is the tracking hardcoded on the site or are you using Tag Manager?
My guess is the pixel broke some code, I don't know if the GA hardcoded or the dataLayer.
Do a test transaction, on the confirmation page do the following: Right Click on the site > Inspect > Console
Check if you get error, could you paste them here?
Also if you're using GTM, can you type 'dataLayer' on the confirmation page. It should return something.
This is just to understand the problem. I need more info to give you a solution.
After I added the LinkedIn Company Page follow button to our website, clicking the button results in an about:blank page. Apparently, after reading some topics concerning the same problem, the Company page does get followed. However, it doesn't look very professional getting redirected to some blank page. Making this post, hoping there is a workaround now that hasn't been posted to the other topics or to get a response from a LinkedIn employee.
Issue details:
Chrome 67, IE11, Edge 42 and Brave 0.23 give the about:blank page.
Firefox is currently the only browser working and it redirects me to the 'confirm follow' page, giving me the message: 'Congratulations! You're now following ...'
So anyone knows a fix or (if working for LinkedIn) any estimate on when the issue will be solved? Thanks in advance!
this is definitely a third party bug on linkedin's side. This problem has been going on for almost a year now and there has never been a good solution that I could find. the best thing to do might be to just delete it from your page. In the link below you will find the source I am talking about.
Hopefully, this will give you a bit more information.
Wix message 23-January-2018
Unless you can contact LinkedIn, you should look for workarounds that enhance the customer experience, like putting some helper text that explains what will happen after the button is pushed.
Also, for what it's worth, if you have some level of premium support with Microsoft, you could try to escalate and have it routed across the org chart. (That's a purely theoretical, I have no recent experience with Microsoft support at any premium level).
We are having an issue with our tracking on www.x3tradesmen.com where a Google Tag Manager tag is firing way too many times and we cannot determine why...
We only have one website event tag linked to Google Analytics called Form Submit and typically we would receive between 2-10 Form Submit events per day at the most, however, recently we have noticed that the tag is firing 1000's of times sporadically and we cannot pinpoint the issue. We have also noticed that our users have drastically increased for short time periods (minutes/hours). We typically only get 40-80 users per day on our website but we saw a massive spike of around 400 users in less than one hour once.
We recently added the facebook pixel via GTM and that is really the only change that we have made and now we are seeing these issues. Does anyone know of any common reasons to why this would be behaving this way or can anyone see any major issues with our implementation of GA or GTM on our website that would cause this?
I know this information is vague, so please let me know if there is specific information that would help identify the issue.
Thanks in advance!
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I presume it is the FB pixel - Facebook automatically collects information in addition to what you have configured yourself and uses post/submit events to send them. You can disable that behaviour as per documentation and see if it makes a difference:
Automatic Configuration
The Facebook pixel will send button click and
page metadata (such as data structured according to Opengraph or
Schema.org formats) from your website to improve your ads delivery and
measurement and automate your pixel setup. To configure the Facebook
Pixel to not send this additional information, in the Facebook Pixel
Base code, add fbq('set', 'autoConfig', 'false', '')
above the init call.
I had a similar issue where suddenly additional submit events turned up in the GTM preview pane that I finally tracked down to FB, so there is a good chance that yours is the same problem.
I have created a dynamic link through the Firebase console. The link works correctly according to its flow.
The issue is that the link analytics does not work. On the day of creation, Firebase counted clicks. But on the day after creation, total amount of clicks is equal to zero (while I know that there were at least 11 clicks).
How to solve this?
There are a couple of things that may have happened here:
1) There was recently a change that meant that clicks are no longer reported right away. This is actually to enable the new link analytics API: https://firebase.google.com/docs/reference/dynamic-links/analytics
2) Dynamic Links also reports to Google Analytics for Firebase. These reports default to showing "yesterday" which can be a bit confusing. GA also batches its reporting on the client side to save battery, so even though analytics are recorded, they aren't necessarily reported until later.
I have a wordpress website where I integrated the facebook like button on each article. It was showing correct like counts for a while now but suddenly it began showing zero number of likes.
Upon further testing, it is showing the correct number of likes only once I, the user, has clicked the Like button itself. (and refreshing afterwards)
What could be the cause of this issue? Is this an issue with Facebook's API? or has something to do with URL? Any help will be appreciated.
This issue will happen only if you are using URL Masking for your website, which loads the page inside an iFrame on a different domain. see: http://ycouriel.blogspot.com/2009/11/hide-url-in-address-bar-using-iframe.html
The solution is to use Addon Domain instead of URL Masking (iframe).